Technical Service & Support
As a customer of Bruce Copen Laboratories, you will always have a competent contact person at your side if problems should arise with the systems.
With the purchase of your Copen system, you automatically have 3 months new customer hotline support included (with new equipment purchase). We accompany you from the initial installation until your system is fully functional.
Support request
For your request regarding our hardware or software, please use the following form:
In addition, you can choose between the following other service options:
Warranty extension
When purchasing a Copen system, you can take out a 1- or 2-year warranty extension within the first 3 months of the purchase date. This extends the implied warranty by 12 or 24 months. Ask us for a non-binding offer.
Continuous software updates
Depending on the system, updates are carried out via a current installation CD, via the Internet, or via the Apple Store. Updates for the SuperTuning System are always free of charge.
Technical Support Hotline
Especially in case of a malfunction, a fast response time is important. You can contact our technical support at any time via our website. We will get back to you within 24 hours from Mon to Fri – we promise.
For new customers this service is free of charge for the first 3 months for all products. After that we charge 110 Euro per started hour. If you sign a Copen Software service contract, this service is included.
Copen Software Service Contract
Book your all-around carefree package with the purchase of a Copen system for continuous support and complete service:
- Telephone hotline from Mon to Fri (weekdays), if required with system remote maintenance.
- Response time from Mon to Fri within 24 hours
- Includes Scope / ScopeQ software updates worth 300 Euro.
- Support languages: German, English
- Minimum term 2 years, thereafter annual cancellation possible; closing date 30 days prior to a support case; Please note that spare parts and repairs of hardware are not part of this contract.
Repair service
Our systems are among the most reliable on the market. However, should a repair be necessary, we offer
- 24 months warranty from date of purchase (for new equipment)
- Extension by 1 or 2 years possible - see warranty extension
- Professional repair with complete device inspection
- As a manufacturer, we will be happy to carry out a quick and reliable repair for you, including the subsequent complete device testing of our devices.