Remote maintenance with AnyDesk

If you encounter a problem with your system, we will be happy to help you remotely online.

Please follow the steps listed so that you can give us access to your Windows system.

1.) Download the AnyDesk remote maintenance software

Please download the AnyDesk remote maintenance software using the link below.

Download remote maintenance software AnyDesk (for Windows)

2.) Starting the AnyDesk remote maintenance software

You will usually find the downloaded file in the Downloads folder on your PC.

Please open the Downloads folder using Windows File Explorer and start the software by double-clicking on AnyDesk.exe

3.) Start remote maintenance

Once the AnyDesk remote maintenance software has been launched, a red sequence of numbers will be displayed under your address. Please provide this sequence of numbers to the support staff so that they can connect to your system.

You usually have to accept remote access again by clicking on “Accept with the shield icon” (see image).

Identifying fake Bruce Copen technology and websites

We’re aware of a number of fake websites which are posing as genuine Bruce Copen websites and offering Copen technology. These websites may deliver a fake or different machine, or fail to deliver anything at all. The best way to ensure that you have bought genuine Bruce Copen Laboratories technology is to ensure that you have purchased your device through an official Bruce Copen website or an authorized retail partner. (See www.copen.de, www.copen.com or www.brucecopen.com.) If you are in any doubt that the device you have received is genuine Bruce Copen Laboratories technology, please contact us. We will be happy to assist you.

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